At CITY First Aid and Safety Supplies, there’s no fine print tying customers down. No long-term contracts. No slow-moving service tickets. Just fast, responsive safety solutions built around one clear promise: We show up—every time.
“There are five core branches of revenue in our business—first aid cabinets, AEDs, PPE, eyewash stations, and safety training,” explained Matthew McDaniel, Vice President of First Aid at CITY. “My goal is simple: I want customers to think of CITY anytime something comes up, even remotely related to safety. That means showing up fast, communicating clearly, and following through—every time.”
CITY doesn’t rely on legal language to keep customers loyal. Instead, they focus on a service that speaks for itself. Whether it’s restocking cabinets, inspecting an eyewash station, or delivering new PPE, the expectation for every team member is simple: act fast, communicate clearly, and don’t make customers wait.
“This is a contract-free business. We can lose a customer in five seconds,” Matthew said. “So I want freakishly communicative, customer-invested people who follow through the same day. That’s the expectation—not something I’m going to get out of you.”
CITY First Aid and Safety Supplies delivers across five key service areas:
• First Aid Cabinets: Stocked, organized, and inspected regularly to keep workplaces compliant and ready.
• AEDs: Fully managed units with pad and battery replacement, compliance checks, and user support.
• PPE: Workplace-specific safety gear—from gloves and goggles to hearing protection and hard hats.
• Eyewash Stations: Inspected and maintained for ANSI compliance and peace of mind.
• Safety Training: On-site education tailored to teams and environments—whether it’s CPR, AED use, or general workplace safety.
Every visit. Every restock. Every conversation. It’s all driven by the belief that customers shouldn’t have to chase down their safety provider. And at CITY, they don’t. “We’re building a team that obsesses over the customer experience,” Matthew added. “That’s how you earn loyalty when there’s no contract forcing it.”
CITY First Aid and Safety Supplies doesn’t just offer products—it provides peace of mind. And with no contracts holding customers hostage, every day is an opportunity to earn trust all over again.