Now in his fourth decade with CITY, Mark is one of six members on the company’s executive team. Mark’s dedication to CITY has led him to several key management roles within multiple departments. On top of Mark’s experience, he has taken management, sales, and service courses to keep sharpening and maintaining his skills. When CITY decided to expand to the Des Moines regional territory, Mark was the individual chosen to manage, grow, and uphold the CITY service and values in Des Moines, Marshalltown, Ames, and the surrounding area.
Al is currently responsible for selling, delivering, installing, maintaining, and servicing facility services products for CITY’s first aid division. He provides customers with excellent customer service and assists in growing the department.
Al started at CITY as a route service representative. In his first year, he won the 2016 Route Representative of the Year Award. During the presentation of the award, CITY Service Manager Ken Schnor noted. “Al is the 2016 Route Service Representative of the Year because he is an above average performer. He always goes the extra mile and genuinely cares about his clients’ level of satisfaction.”
Scott understands the service industry as he previously worked in the restaurant industry for 27 years and also worked as a route service representative for another industrial laundry.“The thing I like about this industry is being about to get to know your customers. You can really interact with them,” Scott said. “But in the restaurant business, you have to manage a faster pace. So, this is a nice change.”
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